Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are Botanic products tested on animals?
No, we are proudly 100% cruelty-free. We never test our finished products or ingredients on animals, and we only work with suppliers who uphold the same ethical standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your ingredients organic and natural?
We prioritize high-quality, plant-based ingredients. While not every product is 100% organic, we focus on clean formulas free from parabens, sulfates, and synthetic fragrances.
Do you offer international shipping?
Yes, Botanic ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.